Decoding Automotive Dealership DNA via Business Intelligence and Transactional Data. Zen and the Art of Customer Retention. Please note that my concern here is primarily with service customers of a new car dealership. In my view new car sales process has been so thoroughly disemboweled by the Internet. And click on the Mechanics Tab.

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Tackle their issues quickly and they can use that same passion to sing your customer service praise! Empower them to go. Tackle issues before they become blog posts! Give angry customers a chance to gripe directly to the dealership. And provide the tools for the dealership to respond. The first, and potentially most critical, way to prepare for a CFPB investigation. Is to get a handle on consumer complaints.

The more progressive dealer groups are grappling with implementation issues now and have already started looking beyond July 1 to asses the potential opportunities that FoFA may herald.